As I write this blog, I’m sitting in my local Toyota dealership waiting for them to fix the recalls on my Camry. They’re fixing the accelerator pedal and the floor mats. I’m still not clear on why it takes hours to make these fixes. I’m also still not sure that the recalls will fix whatever is causing sudden acceleration in Toyota vehicles, but that’s an entirely different subject…
As I pulled into the dealership, I noticed that it wasn’t insanely busy the way it normally is on a Saturday morning. Every time I’m here, I expect to see two furry, white dogs running around (you have to be a local to understand this) and crowds of people hanging around while waiting for oil changes and tune-ups. Not today, the service center was pretty empty and mostly dead. I pulled right up to the service center, where there are usually long lines.
So I drop off the vehicle, agree to wait for the repairs and head over to the complimentary coffee – Starbucks, not my first choice but it will do. Then I notice nearly every salesman I see in this dealership has customers. They’re talking numbers and warranties and zero interest financing. I was truly amazed to see so many people striking up a deal on a new Toyota. Am I the only one that finds it completely crazy to buy a new Toyota at this time?
I’m sure that at this point Toyota has done everything they can to build safe, reliable vehicles. But what remains unknown is the long term effect of all this recall activity. First, are the recalls that Toyota is completing going to accurately take care of the problem? If not, will there be further recalls and will vehicles being produced today become a part of those further recalls? Second, will the value of a Toyota purchased today continue to decline in an disproportionate value compared to other auto makers?
No-one really knows the answers to these questions, yet. But I know that I don’t feel comfortable making any further investments in an auto company that has had safety recall after safety recall. And if you’re wondering, yes I’m a bit bitter and frustrated with the situation.
As I’ve sat in this dealership for over an hour, I’ve watched the flurry of salespeople talking numbers disappear. Nearly all of them are standing around waiting for customers to arrive. What a terrible time this must be for these salespeople. On the cuff of this recession, now they’re dealing with this.
I’m interested to hear what Toyota’s first quarter sales will be this year. I wonder if their special financing offers and discounts are enough to get people to purchase their vehicles. I’ve long been a huge fan of Toyota, but that’s faded as this whole recall mess has unfolded. And I know I’m not the only one that feels this way.
Anybody else wonder if this is the end for Toyota? Or at least, the end of Toyota reining as auto-maker king?
-SDuck










































































